Copy phone number to household members not working

When adding or editing a phone number on a client's record and selecting the option to Copy phone number to household members, the number is not copying over.
If editing an existing number, this number will only copy to household members who previously had this number copied to their records. This number will not update on any new records that have since been added to the household. To ensure that the new number is copied to all household members, we can add a new phone number rather than updating an existing number. 

Steps to Duplicate

  1. From constituent record, click pencil next to phone number
  2. Edit phone number and mark Copy phone number to household members option.
  3. Save
  4. Go to household member record and see that new phone number has not copied over.

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.