Unresolved sales order error message contains the credit card authorization as a completed sales order

You may notice that an unresolved online sales order was created with the same credit card details in the error message as a completed online sales order for the same constituent. You may notice specifically that both orders share the same credit card authorization code. You may not want to cancel this order because you do not want to refund the completed order on the constituents record. Please contact support for further assistance.
This issue has been resolved. If you experience this issue, please chat with support and provide the order number of the Unresolved Online Sale and the order number of the completed order. 

Steps to Duplicate

  1. Go to sales > unresolved online sales order
  2. Select the effected unresolved order
  3. View the error message and make a note of the authorization code 
  4. Go to the effected constituents record
  5. Select the Sales orders tab > select the online sales order for the same date for the same items
  6. Go to the payments tab > see that the authorization code is the same as in the Unresolved Sales Order

Environment

 Altru Arts & Cultural
 Yes
 4.6
 4.92

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.