Error: Invalid object name 'REVENUE_RACS'.

When running a Tribute Acknowledgement process, the following error occurs: "An error occurred before executing the process 'Tribute Acknowledgement Process' : Invalid object name 'REVENUE_RACS'."
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Also, make sure the business process is owned by a System Administrator. Business processes can only affect records that are accessible to the owner. To check this, go to the Application User page (Administration/Security/Application Users) of the owner. The business process will be listed in the "Business Process Ownership". If this person is not a System Administrator, change ownership to a user who is a System Administrator. The first owner is the person who created the process.

Steps to Duplicate

Steps to Duplicate:
1) Login to CRM

2) Go to the Tribute Acknowledgement section
 
3) Set up a Tribute Acknowledgement process with a letter and these settings: 
-Site: All Sites
-Acknowledge: All 'Not Acknowledged' revenue
-Selection: None
-Results: Neither checkbox is marked
 
4) Run the process and observe error "An error occurred before executing the process 'Tribute Acknowledgement Process' : Invalid object name 'REVENUE_RACS'."

Environment

 Blackbaud CRM
 4.0
 4.0
 Service Pack 9
 4.0.157

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.