The Vancouver data center uses the WebDAV protocol for the Blackbaud Files Folder.  This may prevent some modern web browsers from being able to browse the folder and they may only display a blank web page.  

To upload or download files to the Files Folder in the Vancouver data center, Blackbaud suggests using a free third party program called BitKinex.

As an alternative to using the Files Folder, you may also export or import directly from your local or network drives.