Error: Data could not be saved. Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression.- when creating a partial refund.

Users may receive an error when trying to complete a partial refund after one ticket has been rescheduled:

Error: Data could not be saved. Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression

Article Number: 98844

Products:

  • Blackbaud_Altru
This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

 

Steps to Duplicate

  1. In Sales select Refunds.
  2. Search for and open the order to refund.
  3. Unmark one of the tickets.
  4. Select Refund.
  5. Receive error.

Environment

 Altru Arts & Cultural
 Yes
 4.6
 4.94

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!