Users may not receive an acknowledgement email at the right email address if certain conditions are not met. Please follow all steps in How do acknowledgement emails work with Common, Online Admission and Online Reenrollment forms?

If all steps have been followed in the previous article, this may be related to this issue. Our Product Development team has reviewed this issue and its impact on the software. After careful consideration, we have determined that we will not be addressing this issue.

Alternative Solution: 
Break the link in the NetCommunity user account to the RE record:
  1. Log in to the NetCommunity site as a supervisor
  2. Click Users & Security > Users
  3. Click the pencil icon for the user account that is not receiving the acknowledgement emails
  4. Click the Break Link button for The Raiser's Edge Linked Constituent Information section (directly under the time zone field)
  5. Click Save at the top of the page
Or Update the email address on the RE record.

The user should receive the acknowledgement email for future form submissions.