No option for "Refund card on Save" in CRM for Memberships originating in BBIS

A Membership transactions in BBIS is successfully processed with a Credit Card and the Payment is Posted to GL in CRM. At some point, the Payment needs to be refunded but when editing the Posted Payment there is no option for "Refund card on Save" in the Adjustment Details section in CRM.

Note: If a Credit Card transaction for a Membership entered and processed through in CRM has its Posted Payment edited, the option for "Refund card on Save" is available.
This has been addressed in our latest Service Pack. 

Available Workaround:

Refund the Membership processed in BBIS directly through the Merchant Account setup for the Membership Form.

Steps to Duplicate

  1. Access a Membership form in BBIS
  2. Select any Membership Level, click Add to Cart
  3. Fill out required Personal Information, click Check Out
  4. Fill out required Billing Information, click Submit
  5. In CRM, go to Web > Manage Web Transactions
  6. Download the Pending Membership transaction
  7. Commit the Membership Batch
  8. Post the Revenue to GL
  9. Access Membership record and open the Revenue record under "Recent membership transactions"
  10. Click Edit Posted Payment
  11. Note that a checkbox for "Refund card on save" is not located in the Adjust details section
  12. Manually add a Membership in CRM with the checkbox marked for "Authorize card on save" and select a Merchant Account
  13. Click Save (Credit card is processed)
  14. Post the Revenue to GL
  15. Access Membership record and open the Revenue record under "Recent membership transactions"
  16. Click Edit Posted Payment
  17. Note that a checkbox for "Refund card on save" is located in the Adjust details section

Environment

 Blackbaud CRM
 4.0
 4.0
 Service Pack 7

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