Exception: SMTP server requires a secure connection or the client is not authenticated when sending email statements through the Mail O Matic Plugin

When using the Mail-O-Matic Plugin to send billing statements an exception window appears. The user can log into Blackbaudhosting.com to see that the exception error: SMTP server requires a secure connection or the client is not authenticated
 
This issue is not supported by Blackbaud Product Support. You should contact the O-Matic Software Support Site.

Steps to Duplicate

1. In Student Billing select Plugins
2. Select the Mail-O-Matic Plugin
3. Select Send Email
4. Exception Window opens. It says [#] out of [#] emails sent. Exception
5. Log into Blackbaudhosting.com (or email server if not hosted)
6. Locate the file
7. Open to find the exception error

 

Environment

 Student Billing

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