Exception: SMTP server requires a secure connection or the client is not authenticated when sending email statements through the Mail O Matic Plugin

When using the Mail-O-Matic Plugin to send billing statements an exception window appears. The user can log into Blackbaudhosting.com to see that the exception error: SMTP server requires a secure connection or the client is not authenticated
 
This issue is not supported by Blackbaud Product Support. You should contact the O-Matic Software Support Site.

Steps to Duplicate

1. In Student Billing select Plugins
2. Select the Mail-O-Matic Plugin
3. Select Send Email
4. Exception Window opens. It says [#] out of [#] emails sent. Exception
5. Log into Blackbaudhosting.com (or email server if not hosted)
6. Locate the file
7. Open to find the exception error

 

Environment

 Student Billing

Was this article helpful?