Documentation and Interactions Summary tiles are slow to load or timeout

On constituent records, the documentation and interactions summary tiles are taking a long time to load or sometimes timeout. The tiles are not customized and are taking 3-5 minutes to load. There is a large number of members ~34,874 in the system.
Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.  

Steps to Duplicate

Steps to duplicate:
1. Search for a constituent record
2. Select the record
3. Click documentation and interactions tab
4. Wait for tab information to load 

User-added image


 Blackbaud CRM
 4.0, (Service Pack 13)
 4.0.155 SP5

Was this article helpful?