1. Go to Core > Settings > Integration > Connect5 Settings
  2. Click Edit
  3. Enter the Connect5 user name in the User ID field
  4. Enter the Connect5 password in the Pass Code's New field
  5. Click Save
Note: If you have recently changed your School Code in Core, this could also be why this is not syncing.

To see where to change the School Code, navigate to Core > School > School and Grade Levels
Click the editing pencil next to the Address
You will see School Code
This is what has to match between Connect 5 and Core

If contact information does not sync after you follow the steps above, please contact K-12 Support and request a full synchronization. When Connect 5 is not syncing information correctly or it needs to update, a Full Sync can sync missing information as well as update outdated information.