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|When creating a general correspondence process, users have the option to include household member processing (this is available when choosing a pre-configured output format, rather than an export definition). This means that if the selection of constituents to mail to includes multiple members of the same household, there will only be one piece of mail generated. |
However, when household processing is completed in general correspondence, the household record name show up in the export, in both the Addressee and Salutation fields. One of the individual members' names appears in the Contact Addressee field. This occurs even though the individuals are included in the selection, not the household. This functions differently than other types of mailings in Blackbaud CRM - in marketing efforts, when we choose to use household processing, one of the individuals from the household is the record included in the export - not the household itself.