When trying to save selections on the Thank Yous tab in Online Express, users may receive Error: Problem saving Givalanche data. Please uncheck the "Include social sharing Givalanche" option and try again later.
To resolve, go to “From Display Name” and remove characters from the name to reduce the name to fewer than 60 characters. Once the "From Display Name" is below the limit, it will allow for Givalanche to be enabled.
Steps to Duplicate
1. Login to The Raiser's Edge 2. Go to Online Express and select a donation page to add a Givalanche to 3. Click Edit 4. Go to the Thank Yous Tab and check to Include Social Sharing Givalanche 5. Fill in the From email address and display name 6. Click Save 7. Receive the Error