A video added to an official note will display in the official note itself, but will not display in the email of the official note, however a link to the video can be added in the official note which will be visible in the email.
An onBoard official note template can have a video embedded into it by selecting the HTML button and adding the video embed code. The video will show up in the official note within the software. However, when the Official Note is sent to an email address, the embedded video will not be visible in the email.
Instead, the video can be added to onMessage > Content > Videos and the URL can be selected and added to the the HTML in the Official Note. The video link will enable the video to be viewed from both the Official Note and in the email.