When Uploading Documents to the Media Tab, they are blank.

When using Adobe Acrobat Reader DC Version 2015.010.20059 users may experience an issue where they are unable to open PDFs they had uploaded to a record's media tab. 
However, there is a workaround that will allow PDFs to display and open correctly.

1. Go to Records > Students Records.
2. Open a Student Record.
3. Go to the Media tab.
4. Click add media.
5. Mark Create New.
6. Select Object Type > Adobe Acrobat Document.
7. Mark Display as Icon (Same thing happens even when this is not marked).
8. Click OK.
9. Find a PDF document to upload.
10. Give the document a type. 
11. In the background, the PDF that you selected should have opened. Close the PDF.
12. In the media window in Education Edge, double-click the PDF icon. Notice that the document re-opened in Adobe.
13. Close the document.
14. Save and close the media in Education Edge.
15. Open the newly added media, and notice that the PDF icon displays and functions correctly.

Steps to Duplicate

1. Go to Records > Students Records.
2. Open a Student Record.
3. Go to the Media tab.
4. Click add media.
5. Mark Create New.
6. Select Object Type > Adobe Acrobat Document.
7. Mark Display as Icon (Same thing happens even when this is not marked).
8. Click OK.
9. Find a PDF document to upload.
10. Give the document a type. 
11. Save and Close.
12. Open the media.
13. Notice the icon is now missing.

Environment

 Adobe Acrobat Reader DC Version 2015.010.20059
 Education Edge
 7.87

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.