Issue deleting phone number associated with a sales order

Unable to delete Former phone number on constituent record, as the following error is presented: 
 
This phone number is associated with a sales order and cannot be deleted.
 
When searching in Sales > Order Search, there are no available Sales Orders showing in clients CRM Environment.
This issue has only been reported once and there are no plans to address it at this point.  If you experience this issue, contact support and reference this Knowledgebase article number.  

Steps to Duplicate

  1. Access a Constituent record
  2. Go to Contact tab and mark checkbox for "Show former contact information" under Phone numbers section, click Apply
  3. Expand and attempt to delete a "Home(Former)" phone number, click Yes
  4. Warning received: This phone number is associated with a sales order and cannot be deleted
  5. Click OK and note the Phone number is not deleted
  6. Go to Sales > Order Search
  7. Set Dates to All dates, click Search
  8. Note that No Records are found

Environment

 Blackbaud CRM
 4.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.