Payment information lost when linked to different record

When an event attendee is also the one who paid to attend, and we link them to a different record in the plugin, they disappear.
Please update to the latest version of NetCommunity to resolve this issue.

Steps to Duplicate

  1. Purchase ticket for Mom and Child
  2. Pay for ticket using Mom's information
  3. In NetCommunity plugin, link to Dad's record
  4. See that event record shows Dad and Child attending event and Dad paid. Mom's information is gone

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.