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Payment information lost when linked to different record
Search Knowledgebase
When an event attendee is also the one who paid to attend, and we link them to a different record in the plugin, they disappear.
Article Number:
99277
Products:
Blackbaud_NetCommunity_BBNC
Raiser_s_Edge_RE
Please update to the latest version of NetCommunity to resolve this issue.
Steps to Duplicate
Purchase ticket for Mom and Child
Pay for ticket using Mom's information
In NetCommunity plugin, link to Dad's record
See that event record shows Dad and Child attending event and Dad paid. Mom's information is gone
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