Shortcut to a web dashboard takes you to main dashboard page and not specific to dashboard

With web dashboards, if you are on the page for the actual dashboard and click "Add this page to shortcuts" on the left, the shortcut that is created that when clicked will take you to the main Web Dashboard page and not the specific web dashboard page within that area.
When you are in the specific dashboard for which you would like a short cut, you can right-click in the page and click on "Create shortcut". This will create a shortcut on the desktop of the user's machine which has the correct URL for the specific page for the dashboard. CRM does not have the ability to parse out these specific URLs from these dashboard when creating shortcuts.

Steps to Duplicate

1. Go to Analysis\Dashboards\Web dashboard
2. Click into a dashboard in that area to load the page
3. On the left, under Shortcuts, click the link that says "Add this page to shortcuts"
4. You will notice a shortcut called Web Dashboard gets created; click on that shortcut.
5. Note that you are taken to the main Web Dashboard area and not the specific web dash board page you wanted the shortcut for.


 Blackbaud CRM
 4.0 SP6

Was this article helpful?