Membership cards update expiration date on previous card instead of issuing a new card

When renewing memberships, some cards are updating a previous cards expiration date rather than issuing a new card. The cards still reflect the original issue date and print date, but a new expiration date now appears on the card. 
This issue has been resolved. If you are still experiencing issues, please chat with support and provide the following information: Date the Print Membership Card Process was run, Name of the Print Membership Card Process, Name of Constituent affected.

Steps to Duplicate

  1. Search the affected constituent > Navigate to the membership tab
  2. Select their membership > select the drop down next to the card with the most recent expiration date
  3. See that the card was issued and printed in a prior year


 Altru Arts & Cultural

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