Incorrect user listed as making changes on the History tab of student records

When reviewing the History tab on student records, users may note that incorrect users are listed as making changes to the record.
 

We are currently evaluating this issue and will update this article when we have more information.

When making changes to records, be sure to log into the system with a personal account. If the default Supervisor account is used, the system will list the person who has made any changes to the record as the user who made changes to Degrees.

Steps to Duplicate

  1. Within The Education Edge, go to Records
  2. Click students
  3. Open a Student Record
  4. Click the History tab
  5. Observe items updated and the USERs associated with the changes.
This occurs when the user listed on the History tab is signed into the database before the user who made the changes.

Environment

 Education Edge

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.