Checks appear to print smaller or the alignment is off when using Citrix Universal Printer in Blackbaud Hosting Services

When printing checks from The Financial Edge using the Citrix Universal Printer in Blackbaud Hosting Services, the image of the check will look as though it has shrunk slightly. The Citrix Universal Printer will reduce the image by approximately 3% due to the way that it creates the print job.  In most cases, the difference is not noticeable, but becomes apparent when you are printing on pre-printed forms.  The issue is described in this Citrix Knowledgebase solution under the section "Enhanced Metafile (EMF) Viewer versus Final Printer Output".
You may adjust the scaling of the document by adjusting the settings for the printer:
  1. In the EMF Viewer, when using the Citrix Universal Printer:
    1. Click the Print icon.
    2. Highlight the desired printer.
    3. Click "Preferences".
    4. Use the desired printer's Settings Window to increase the Image Scale to 103%. This will alter based on the printer make and model.
  2. Print the checks directly to the desired printer.

Environment

 Citrix

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.