Original donor not receiving notifications from additional gifts given to their Givalanche

Original donor is not receiving notifications from additional gifts given to their Givalanche in Online Express.

Article Number: 99429

Products:

Blackbaud_Online_Express

Givalanche depends on the query string ?givalanche=xxxxxxx. Be sure your CMS is allowing for the donation page to keep the query string in the URL.

Please contact the appropriate software vendor or IT professional for assistance with this process or issue which is beyond Blackbaud's scope of support

Steps to Duplicate

1. Original donor clicks link from email and donates.
2. Checks the create Givalanche box
3. Receives confirmation email, Org receives notification of gift.
4. Additional donor clicks link to add to Givalanche
5. Link redirects
6. Gift is given but not linked to Givalanche
7. Original donor does not receive notification of additional gift.
8. Additional donor receives confirmation email, Org receives notification of gift.

Environment

Affected Product Blackbaud Online Express

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