Online Express freezes when processing transaction from a certain Date

While processing single transactions in Online Express, the program freezes and ultimately shuts down. This seems to occur only when processing gifts from a particular gift date. 
Click Chat with Support, reference this article, and provide the following information so we can assist you:   
  • Affected Blackbaud Hosting Services and Application username(s)
  • The exact steps to duplicate the issue (click by click).
  • The name of the Blackbaud application affected.

Steps to Duplicate

  1. Open Online Express > Donations > Download Transactions
  2. Link donations to constituents and funds
  3. Click record to process
  4. Right screen blanks/grays out
  5. The Raiser's Edge freezes and crashes after a few minutes


 Blackbaud Online Express

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