What are other CRM clients' practices and procedures using CRM?

How do other Blackbaud CRM clients use the software?  What are the best practices and permissions for the various tools such as Query?
Blackbaud CRM clients can post questions, get feedback, and generally interact with other clients via the Blackbaud Community.  Here they can find forum posts, blogs, and community news, among other information.  The community is located here:  https://community.blackbaud.com/

Environment

 Blackbaud CRM

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