Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
What do I do if I've made a role change to a user, but when I try to impersonate them or have the user check their access to the role tasks to see the effect, nothing has changed? User not seeing updated role.
When a role change is made to a user, you will need to sign out of the system and sign back in to see the effects of the change, including if the change is made to yourself.
The same applies to a user's role that the change is made to. If they are logged in and a change is made to their role memberships, they will need to sign out and sign back in to see the change.