Advocacy Target Service - Web Service failure on Testconfig

When viewing your testconfig.aspx page for Blackbaud Internet Solutions, you may notice a failure for the Advocacy Target Service for the Web Service Ping.

When attempting to access the URL: https://AdvocacyService.Blackbaudhosting.com/MasterService.asmx, you may receive an error for Proxy server isn't responding.

The system goes through updates with new data being uploaded/applied in an automated fashion for the Advocacy Service. This is normal for this service to occasionally experience failures during this maintenance and/or update, but should not be a long process.
 
If you see this failure on your testconfig page that lasts longer than 48 hours, we recommend contacting support referencing this Article.

Additionally, this process typically completes within a few hours, if not sooner, but there may be occasions where the time is extended due to the amount of data and changes required.

Environment

 Blackbaud Internet Solutions
 4.0

Was this article helpful?