When a donor signs into BBIS to pay a pledge, if the donor has a spouse in BBCRM, the donors spouses lookup ID is changed and the recognition credit defauls are being moved from their relationship. This occurred after SP6 was installed.
We’re currently evaluating this issue for a fix in a future patch or service pack.
Steps to Duplicate
Steps to Duplicate: 1. In CRM Lookup a constituent with a spouse a. Notice constituent and the spouse's Lookup ID b. Edit the relationship c. See the recognition credits-Apply to spousal record for revenue from the other spouse
2. Login to BBIS 3. Make a donation 4. Download and commit the transaction in CRM 5. Review spouse constituent record and notice that his lookup ID is changed to 8-XXXXXXXX