Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
Are you able to refund the Application fee for a submitted application?
If the transaction has been processed, you will need to partner with your Payment Gateway in order to refund this transaction. However, in onBoard, you can get the Transaction Id to present to the gateway so that they know which transaction to reverse.
Go to onBoard:
Then select Reconcile Fees
Click Edit on the fee for the submitted application
Scroll down and under Payment Information you will see the Transaction Id field