Altru freezes when saving merge fields in appeal letter

When editing and saving the merge fields for an appeal letter you may notice that the screen freezes and does not save. My mail merge freezes.
This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. In marketing and communications, select appeal mailings.
  2. Select any activated appeal mailing.
  3. Select the Letters tab.
  4. Highlight and edit the Letter.
  5. Click edit next to merge fields.
  6. Click Save.
  7. Notice Altru freezes.

Environment

 Altru Arts & Cultural
 Yes
 4.8
 4.96

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