Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
A teacher accidentally overwrote/deleted comments from a Grade Plan. Is there any way to recover these?
If you have deleted grades/comments by mistake, you can contact support to see if we can try to recover these files.
We have two backup databases that we can login to see if the content is still accessible. One of the databases updates frequently the other is less frequent.
The availability of recovering this information is depending on when the items were added and when they were deleted. For example: Today you went in and deleted the comment, but need it recovered. There is a bigger chance of having that item to recover. If you added it today and deleted it today it will not be able to be recovered.
It's best to contact support by phone immediately when you realize the content is missing so an analyst can check the backup database with you, and see if the information we have available is what you are missing.