Sustaining memberships are still active when the next payment hasn't been made

When looking at a sustaining membership record for a constituent, you may find that the membership is still active event though they have not made the next payment.
Blackbaud CRM and Altru do not currently have the ability to change the status on recurring/sustaining memberships.

Steps to Duplicate

  1. From Constituent record, click on Memberships tab
  2. See membership is active and the payment is past due

Environment

 Altru Arts & Cultural

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.