Updating direct debit information requires updating the Bank/Financial Institution relationship, Bank information on the recurring gift / pledge record, and in any recurring batches if needed.

NOTE: When updating direct debit information on an existing gift, it's important to verify (1) the Transit/Routing number and (2) the account number. If your donor has provided only one of these pieces on information, consider reaching out to to your donor to verify both pieces as a change in one could may mean a change in the other.

Update the Bank/Financial Institution relationship
  1. Open the constituent's record.
  2. Click on the Relationships tab.
  3. Highlight Banks/Financial Institutions on the left.
  4. Look for the existing bank information and double click to open.
  5. Verify the eight digits at the top of the General tab if they match the provided number. (In The Raiser's Edge, only the first eight digits are entered for the Transit/Routing numbers.)
 
If they do not match, follow these next steps:
  • Click save and close to close this relationship.
  • Click save and close on the constituent record.
  • Go to Config and click on Financial Institutions.
  • Look among the existing Transit/Routing numbers:
  • Return to the constituent record.
  • Click on the Relationships tab.
  • Highlight Banks/Financial Institutions on the left.
  • Click New Bank/Financial Institution.
  • On new window, click binoculars after Financial Institution field.
  • Search for Financial Institution.
  • Double click in results to add to relationship.
  • In lower left, enter the account number and select Checking or Savings.
  • Click Save and Close.
If they do match, follow these next steps:
  • In lower left, review the existing account number, editing if needed.
  • Select Checking or Savings.
  • Click Save and Close.












 

Update Bank on Gift Records
  1. Open the constituent's record.
  2. Click on the Gifts tab.
  3. Open the recurring gift or pledge record.
  4. Ensure Pay Method is selected as Direct Debit.
  5. In the Bank drop-down, select the desired bank.

Update Bank in Recurring Batch
  1. Go to Batch and open the recurring batch.
  2. Find the constituent's row.
  3. Locate the Bank column.
  4. Confirm the Bank value. Or to choose new Bank, click on field and select Bank from drop-down.