When sending an email from BBIS using the link picker tool. The page.redir is not properly appending email tracking variables when it performs the redirect. Email Tracking variables are getting stripped after page.redir sends the end user to the destination page.
This issue was caused by a URL redirect on the original email link. After a URL is redirected the URL tracking information is stripped and will not be captured by BBIS.
Steps to Duplicate
1. Select the Email tab 2. Click Message 3. Create a new message 4. Use any template 5. Click the Insert tab 6. Create two separate links using the link picker tool
1st Link Using a native BBIS Page
a. Under Insert b. select Link c. Under Create link to Blackbaud Internet Solution page select a native BBIS page
2nd Link Using a non-native BBIS Page
a. Under Insert b. select Link c. Under "Create other type of link" Type: http: URL: www.google.com
7. Send test email 8. Review the received email and note the tracking variables between the two URLs.