1. Run the Supervisor Password Reset Utility on the Blackbaud Management Console server while logged on with Windows account that has local administrator rights
  1. If using a full version of SQL Server 2008, SQL Server 2008 R2, SQL Server 2012 or SQL Server 2014, ensure that you are logged onto the computer or server with a Windows account that has at least db_owner rights to The Raiser's Edge database.  (NOTE: Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.)