To ensure access to the resources on, especially those — like Chat, Case Central, Community, Downloads, and Training — you must have a Blackbaud account that is associated with your Organization. With a Blackbaud account, you can use your email address or Google account to sign into and several Blackbaud solutions.

I forgot or need to reset my password.
Here is an article on that process. I forgot my password.

I have a account, but I cant access Support resources, and I dont see my Organization name in my profile. 
Contact your organization's site administrator , who will invite you to the Organizations account

What email address should I use?
Use a valid email address where you want us to communicate with you.  Most customers prefer to use their email address for their organization instead of their personal email address. We advise that you check with your Organization Administrator to learn how you should sign-up or to be invited be the Organization Administrator.

What Sign in options should I use?
We recommend you use the "Sign in with Blackbaud" option. You can use this with any email type, including Google or gmail. However, if your organization uses a Google domain for its email addresses, you may want to sign in with Google to use its authentication requirements, password resets, and other support needs. If you do:

Can I sign up with one email address and use a different email to receive Blackbaud communications?  
By default, you'll receive Blackbaud communications at the email address used with your Blackbaud account. However, if you're a member of a customer organization, you can update your communication preferences in the Customer Portal. The email address you see in your Customer Portal is the email address we'll use to communicate with you.

What are the password requirements if I use the Sign in with Blackbaud option?
Your password must meet this criteria:
  • 8 characters or more
  • Must have at least (3) criteria:
    • Capital letter
    • Number
    • Special character (! @ # & , % & * _ )

For more information, refer to What are the password security and requirements for  

I didn't get the confirmation email to complete the set up of my account. 
The email we sent may have been blocked by your organization's email server. Please have your email services staff:
  • Ensure the email server, proxy server, and firewall are not blocking emails from:
  • Whitelist the IP ranges listed below on your email servers or network appliance:
    • ( -
    • ( -
    • ( -
    • ( -

For more information, refer to I did not receive the the email for

Is my login the same as my Blackbaud software login or the Blackbaud Hosting Services login?
It depends. In addition to, you can currently use your Blackbaud account to sign into:

SKY Developer Portal
Blackbaud Community
Raiser's Edge NXT
Financial Edge NXT
Blackbaud Outcomes
Luminate Online (Beta)
Blackbaud Training

All other software logins use different user names and passwords.

I can't access secure resources on or I'm getting this error: It appears you have a valid Blackbaud account, but you are not currently associated with any organizations.
You'll receive this message if your account is not linked to your record in our system. To link your records, follow these steps:

  1. Clear your cookies
  2. Log into by signing into your Blackbaud ID login account.
  3. Click your initials at the top right and scroll to select Support Resources.
  4. From the top menu, select Case Central. 
  5. If you can access Case Central, your records are now linked correctly.

For more information, refer to Error: It appears you have a valid Blackbaud account, but you are not currently associated with any organizations. 

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