The problem originates because the student has the Incoming Student role and then the user's Student Enrollment records were edited. By Default, the Selected Roles: Student checkbox is ticked (turned on) when the enrollment record is saved. Normally, this is what you want to do...if the user doesn't already have the Incoming Student nor Student role.  If they currently have the Incoming Student role, then this action will also assign to them the Student role.  Now the user has two, inconsistent, roles.

To retain the Incoming Student role and remove the Student role:

  1. Navigate to Core 
  2. Using People Finder, Search for and select the Student/Incoming Student
  3. Select the Access Tab
  4. Select the Pencil Icon for the Student Persona
  5. Unmark the "Student" role
  6. Select Save
Note: To give the User the Student Role (and remove the Incoming Student Role) follow these instructions to reclassify the Incoming Students as Students.

To retain the Student role and remove the Incoming Student role:
  1. Navigate to Core 
  2. Using People Finder, Search for and select the Student/Incoming Student
  3. Select the Access Tab
  4. Select the Pencil Icon for the Student Persona
  5. Select the trash can icon to remove all future years. Do not delete the enrollment row for the current School Year.
  6. Select Save
  7. Confirm the user only has the Student role.
  8. If applicable, the future enrollment rows can be added back to the Student's enrollment manually by reviewing How do I add future enrollment rows to a students enrollment?