1. In the opened program, close out of any open windows (records, reports, queries, etc.)
  2. In the top menu bar, click on File and then select Exit and Sign Out. If Exit and Sign Out is grayed out, then select Exit and proceed to step 3.
  3. Find other sessions that may still be open:
  • Look on the Task bar or the Task Manager for other open sessions of the program. Click on the icon to open it. Repeat steps 1 and 2 until you can click on Exit and Sign Out to end all sessions.
  • If all windows are closed but the program still appears open, right-click the Blackbaud Login Manager (traffic light icon) in the Windows System Tray (shown below) and select Sign out.
  • If hosted by Blackbaud, look in the Citrix Connection Center to end sessions.

For additional information, please refer to What is the difference between Exit and Exit and Sign Out?