NOTE: If you do not have administrative privileges on your machine, you may need to contact your organization's IT department to install the Citrix Receiver for you.

    If your environment is in Microsoft Azure

    To download the latest version directly from your environment's login page:
    1. Open your browser and navigate to your environment's URL:
    2. Click on the link for "Windows" or "MAC" to download the appropriate version. If an older version is already installed, please be sure to uninstall that version before downloading a new one.
      • Login Page Citrix Download Links

    3. Once downloaded, if the Installer does not start automatically, run the file.
      • NOTE: When running the installer, if you receive the message "This version of Citrix Receiver is not the most recent version," you are already on a supported version and no further action is needed. Click OK to exit and skip to Step 5. 
    4. Once installation is complete, click Close or Finish (depending on your Operating System).
      • NOTEIf prompted to enter an email address and create an account, click Cancel. This feature would create a Citrix Receiver account, which is not required in Blackbaud's environments.
    5. Return to your environment's URL to log in and launch your application.


     
     OR to download the latest version using the Citrix auto-detect feature before reaching the login page:
    1. Open your browser and navigate to your environment's URL:
    2. The site will automatically detect whether you have the Citrix Receiver installed. If you do not have it installed, it will prompt you with the following request:
      • Citrix Auto-detect Feature
      • NOTEIf you are accessing Blackbaud Hosting Services using Google Chrome, this prompt will occur each time you access the login page. If the Citrix Receiver is already installed on this machine, choose Skip to Log on to bypass this notification. 
    3. Check the box labeled I agree with the Citrix licence agreement.
    4. Click Install.
    NOTE: When running the installer, if you receive the message "This version of Citrix Receiver is not the most recent version," you are already on a supported version and no further action is needed. Click OK to exit and skip to Step 7. 
    1. Once downloaded, if the Installer does not start automatically, run the file.
    2. Once installation is complete, click Close or Finish (depending on your Operating System).
    NOTEIf prompted to enter an email address and create an account, click Cancel. This feature would create a Citrix Receiver account, which is not required in Blackbaud's environments.)
    1.  Return to your environment's URL to log in and launch your application.

            (If your application is launching in Adobe Acrobat Reader or Internet Explorer, follow the steps listed here.)

     

    1. Navigate to your appropriate NXT URL:
    2. On the top, right-hand corner of the omnibar, click the Databases iconInstall Workspace to be taken to the most applicable version of the workspace for your workstation.
    3. Click on the version to download this to your workstation.
    4. Once downloaded, if the Installer does not start automatically, run the file.
      • NOTE: When running the installer, if you receive the message "You already have this version of Citrix Workspace installed, so the install will exit," you are already on a supported version and no further action is needed. Click OK to exit and skip to Step 5. 
    5. Once installation is complete, click Close or Finish (depending on your Operating System).
      • NOTEIf prompted to enter an email address and create an account, click Cancel. This feature would create a Citrix Receiver account, which is not required in Blackbaud's environments.)
    6.  Return to the NXT web view to log in and launch your application.
               (If your application is launching in Adobe Acrobat Reader or Internet Explorer follow steps listed here )