To test your connection to the SMTP server:
  1. Verify that port 25 (which is the default port used by SMTP) is not blocked by any firewall or anti-virus software.
  2. Obtain the SMTP email server and port number:

    • For The Raiser's Edge, go to Configuration, click Business Rules and highlight Mail options. Note the SMTP email server and port number.
    • For The Financial Edge, The Education Edge and Blackbaud Student Information System, the SMTP server name will be the name of the computer where the SMTP service and Queue service are installed.  The default port number is port 25.
  3. Click Start, Run, type CMD and click OK
  4. At the command prompt, type the following:

    telnet [SMTP_email_server] [Port number]

    Example: telnet servername 25

  5. The command prompt changes to the name of the SMTP mail server starting with a 220 Line.
    If the connection fails, then the SMTP server name or the TCP port is incorrect, or blocked by a router, firewall, etc. Contact your network administrator to correct the issue.
  6. If connected, at the cursor, type helo and press the enter key. You should receive a response of Hello.
  7. If Step 4 successful, type ehlo and press the enter key. You should have a list of the server attributes.
  8. Type quit and hit Enter to exit the SMTP server session.

These tests show that the workstation you are connected to has access to the SMTP server.  If the helo or ehlo fail, but the SMTP server can be connected by TCP port number, then you are able to connect to the SMTP but not able authenticate.

To test sending an email via SMTP:
  1. Connect to the SMTP server using about steps 1 - 6 referenced above.
  2. Type the following (be sure to hit the Enter key after every line and type a period on a line by itself at the end of the data):

    This is a email sent via Telnet
  3. The recipient should receive an email.
    If not, then SMTP is not configured to relay emails. Contact your network administrator for assistance correcting the issue on the SMTP server.