Blackbaud does not test any anti-virus (AV) scanning software and cannot provide information as to which AV software is compatible with Blackbaud products or how to configure anti-virus software to work with Blackbaud products.
To test your AV application to ensure it works with your Blackbaud application, it is recommended that you utilize a standalone test version of The Raiser's Edge, The Financial Edge, or The Education Edge. We also recommend you participate in our Blackbaud Community to learn about other organization's experiences with your particular virus scanning software.
Note: You may experience performance and/or stability issues if your anti-virus application scans SQL database files. For more information on this, please reference Microsoft's Guidelines for choosing antivirus software to run on the computers that are running SQL Server (309422).
Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.