How to configure BitKinex to access the Blackbaud Hosting Services Files Folder

BitKinex is a handy network client supporting multiple transfer protocols (FTP, FTP(S), SFTP, HTTP(S) and WebDAV). In contrast to other clients, BitKinex uses multiple connections not only for file transfers but for browsing remote directories as well. With just one click you can minimize the space occupied by the program to one small window showing the status of running requests, and with just a few clicks you can see all the details again.
Note: this supported version of BitKinex will work on both 32-bit Operating Systems as well as 64-bit.

To install BitKinex: 
  1. Download: BitKinex 3.2.3 for Windows (freeware) (7.5 MB)
  2. Choose Save, when prompted if you want to run or save this file
  3. Save bitkinex323.exe to your desktop or other desired location
  4. Once Download Completes, Click Run or double click bitkinex323.exe
  5. Click Next on the Welcome Screen
  6. Accept the terms in the license agreement, then click Next
  7. Enter User Name, Organization, and Select option to "Install this application for: Anyone who uses this computer (all users)", then click Next
  8. Change or accept the default installation path, then click Next, then click Install
  9. If prompted: Please note that the Windows Explorer integration will not work properly until reboot, click OK then Finish​
To set up BitKinex: 
  1. Open Bitkinex by going to Start > All Programs > BitKinex
  2. Click Cancel on the Network Setup window
  3. Within the application, right-click SFtp/SSH then New>SFtp/SSH
  4. Name a new connection (ex: Files Folder)
  5. If Properties does not automatically open, right-click on connection and select Properties
  6. Select Server on the left navigation pane, and enter into Server address:, Authentication method will default to Password, and enter your Citrix login credentials 
  7. Select Data Source on the left navigation pane and in Default directory enter a forward slash then your site ID (Example: /123456)
  8. Click OK. 
  9. Double click your newly created folder to connect to the Files folder. 

Note: If you receive an “Authorization: error", the Citrix credentials were entered incorrectly. Please refer back to step #6 above to change the login information. 
         For more detailed how-to information directly from BitKinex, please see the BitKinex Getting Started page. We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.

An alternative to using BitKinex is to use FileZilla:

Steps to Duplicate


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