Critical Pre-Installation Considerations:

  • Raiser's Edge and/or Education Edge workstation client must be installed, working, and must match the current version of RE/EE running on your SQL server. Please login to Raiser's Edge/Education Edge on the web server and ensure the application is updated and there are no errors. If you are upgrading the Raiser's Edge and/or Education Edge, please be sure to upgrade those servers and the RE7 client on REWS before proceeding with the upgrade.
  • Determine the Blackbaud NetCommunity version and patch that you will update to. Generally, this will be the newest available version and patch. DO NOT attempt to install a newer version or patch to your Raisers Edge Web Server than the version and patch that are currently installed to your NetCommunity servers and components that are hosted by Blackbaud Hosting Services.
  • Review the Blackbaud NetCommunity System Requirements, please refer to the section titled Raiser’s Edge web service server.
    • If Blackbaud hosts your Blackbaud NetCommunity database, the resources discussed in the sections Blackbaud NetCommunity database server and Blackbaud NetCommunity web server & core components are managed by Blackbaud.
      • If Blackbaud Hosting Services has already updated your NetCommunity database, web server, and core components to the newest version and patch, and all components are already running NetCommunity version 6.41 or higher, proceed with the update to your Raiser's Edge Web Server.
      • If Blackbaud Hosting Services has not already updated your NetCommunity database, web server, and core components to the newest version and patch, or your installation is still running NetCommunity version 6.40 or below, please contact Support to discuss your specific installation before proceeding.
  • Make a backup of the Raiser's Edge WebService web.config file.
  • (Recommended): Process all existing transactions out of the NetCommunity plugin in Raiser's Edge.

What software download do I use?

You will use the NetCommunity blackbaudinstallerXXX.exe. The file is used for installing REWS and the full NetCommunity package. During the install steps we will be using the REWS features only. A brief explanation of the installer files available in the NetCommunity downloads section of 
  • blackbaudinstallerXXX.exe (where XXX = the version of NetCommunity, i.e. blackbaudinstaller70144.exe) - When split-hosted, this file is used to update the the Raiser's Edge Web Server to Patch 0 of the version specified.
  • pluginXXX.exe (where XXX = the version of NetCommunity and YY - the Patch number, i.e. plugin70144patch2.exe) - this workstation-specific installer is used to install or update the NetCommunity plugin.  Note that this must be run on each workstation that needs to download data from NetCommunity into The Raiser's Edge or The Education Edge/BBSIS.  Note: this file should never be run on the NetCommunity Server or Raiser's Edge Web server.  Doing so will render NetCommunity unavailable until the NetCommunity components are uninstalled and reinstalled.

Steps to Upgrade

Note: The following instructions should be run from the Web server(s) where the existing Web services are installed. We highly recommend reading all instructions prior to beginning the installation process.

  1. Download the installation files to The Raiser's Edge Web Server:
    1. Access Downloads and click the installer which looks similar to: Blackbaud NetCommunity,Online Campus Community, Blackbaud Admissions XXXXXXX and Blackbaud NetCommunity with Blackbaud Direct Marketing XXXXXXXXXX
    2. Click the installer file, which looks similar to blackbaudinstallerXXXXX.exe
    3. Select the Save this program to disk option and save the file to a directory on the The Raiser's Edge 7 Service Web Server. 
  2. Update the RE7Service Web Server:
    1. Browse to the executable file you downloaded in step 1c and launch the installer. 
    2. You will be prompted to enter a Site ID an Email address, mark the box to continue without credentials and click next. The Site ID and email address are not needed for the REWS.User-added image
    3. The installer will check the current NetCommunity software running on the server and pre-select the appropriate options. Make sure The Raiser's Edge Web Service and Raiser's Edge plugin as well as Education Edge plugin if you use Education Edge or Student Information Systems and click Next. If these options do not show please review the pre-installation steps above and retry.
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    4. The confirmation screen will show you the current version of NetCommunity and the version you are updating too. Click next to begin the upgrade. User-added image
    5. Allow the installer to run until finished; then click Next. Note: If there are error(s) during the upgrade see next step.
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    6. Last step is to close the upgrade window. If there where any errors during the install please search Knowledgebase for the specific error message and resolution; then retry the install again. If you still need assistance Click Chat with Support and reference this article. Please be prepared to share the error log and screenshots. To save the log, open the .txt file by clicking View Installation Log, and save the file.
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      • If your organization also hosts the NetCommunity web components, access the testconfig to ensure the RE7Service and Blackbaud NetCommunity components are on the same version. 
      • If your organization does not host the NetCommunity web components and only hosts the Raiser's Edge, check the version of NetCommunity from the NetCommunity plugin.
  3. How to install or update the Blackbaud NetCommunity Plug-In on a Workstation
    Note: For instructions on installing a new Raiser's Edge workstation with the Blackbaud NetCommunity Integration Plug-in refer to the Blackbaud NetCommunity Installation Guide (PDF).