Error: The program billed the credit card but could not link the payment to the sales order. The credit card transaction ID is (transaction ID) - when viewing an unresolved online sales order

Under Sales > Unresolved online sales orders, you may see the following errors that occurred for this order: 
- The program billed the credit card but could not link the payment to the sales order.
 
-When the program processed the sales order, the payment amount did not match the total cost. This can occur when a website user accesses the shopping cart multiple times simultaneously. If the user edits one instance but processes the transaction in another, the payment amount and total cost may not match. To resolve the discrepancy, please contact the user.

-The program failed to create a record for the online user associated with the sales order. The user’s information includes:
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Go to Sales > Unresolved Online Sales Orders
  2. Click on unresolved sales order record
  3. See unresolved order error

Environment

 Altru Arts & Cultural

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