If the cash drawer has not yet been closed and submitted:
  1. When logged in as the user whose cash drawer starting balance was not entered, go to Sales > Count initial cash.​
  2. If you have already entered the Starting balance for this cash drawer, Altru will display the amount previously entered. Update the initial cash amount in the Starting balance field, as needed.
  3. Click Save.

If the cash drawer has already been closed and submitted:
  1. Go to Sales > Approve Closed Drawers.
  2. Find the ticket seller's drawer.
  3. Click on the green downward arrows next to the drawer, and click Edit.
  4. Subtract the amount of initial cash from the closed drawer.  For example, if the total cash in the drawer is $500, but $100 was initial cash, change the cash total to $400.
  5. Click Save.