What is Blackbaud ID?
Blackbaud ID is identity management used by all Blackbaud solutions. When a user creates their profile, they gain access to multiple Blackbaud solutions, such as Blackbaud.com, Raiser's Edge NXT, Financial Edge NXT and the Community, with the security of multi-factor authentication, such as text messages and mobile authenticators. For more information about Blackbaud ID refer to our help documentation.
Do I need a Blackbaud ID to review Knowledgebase articles, complete training, access my account information, etc.?
You do not need a Blackbaud ID to review Knowledgebase articles or the Hosting status page on the Blackbaud website. However, you will need a Blackbaud ID to log into to the Community, complete training, access account information, or access your Blackbaud products.
How do I create a Blackbaud ID?
If you do not already have a Blackbaud ID you can create a new one here.
What Sign in options are available for Blackbaud ID?
Blackbaud ID has multiple options available for authentication :
- Email and Password, managed through your Blackbaud ID user profile.
- Sign in with Google , managed by Google and can be utilized with any email domain.
- Sign in with Apple , managed by Apple connects through your Apple ID account for authentication.
- Single Sign On , configured by your organization and managed with your Identity Provider for authentication.
What email address should I use?
Use a valid email address where you want us to communicate with you. Most customers prefer to use their business email address for their organization instead of their personal email address. We advise that you check with your Organization Administrator to learn how you should sign-up or how to be
invited be the Organization Administrator.
What are the password requirements if I use the Sign in with Blackbaud option?Refer to
What are the password security and requirements for Blackbaud.com? I didn't get the confirmation email to complete the set up of my Blackbaud.com account. The email we sent may have been blocked by your organization's email server. Please have your email services staff:
- Ensure the email server, proxy server, and firewall are not blocking emails from:
- @blackbaudondemand.com
- @blackbaudemail.netcommunity1.com
- Whitelist the IP ranges listed below on your email servers or network appliance:
- 205.139.104.0/22 (205.139.104.1 - 205.139.107.254)
- 206.79.6.0/24 (206.79.6.1 - 206.79.6.255)
- 216.235.196.0/22 (216.235.196.1 - 216.235.199.254)
- 216.235.200.0/21 (216.235.200.1 - 216.235.207.254)
For more information, refer to
I did not receive the the email for Blackbaud.com.What happens if I forget to sign out of my Blackbaud ID?For security purpose any user who is inactive for 90 minutes will be automatically signed out of their Blackbaud ID.
I forgot or need to reset my Blackbaud.com password.Here is an article on that process:
I forgot my Blackbaud.com password.
I have a Blackbaud.com account, but I can’t access Support resources, and I don't see my Organization name in my profile. Contact your
organization's Organization administrator to
invite you to blackbaud.com.
Is my Blackbaud.com login the same as my Blackbaud software login or the Blackbaud Hosting Services login?It depends. In addition to Blackbaud.com and Blackbaud Training, you can currently use your Blackbaud account to sign into
these solutions.
Please note some solutions may require additional configuration. All other software logins use different user names and passwords.
What is multi-factor authentication for my Blackbaud ID?Multi-Factor Authentication allows for additional security surrounding accessing your Blackbaud ID. If you use this feature you will be required to enter a unique verification code before you access your products. Multi-Factor authentication can be turned on or off at the individual user level by following the guidance in
How do I sign up my Blackbaud ID account to use multi-factor authentication?Will multi-factor authentication still work if I am using my mobile device to sign into my blackbaud products?Yes, multi-factor authentication for your Blackbaud ID will work on any supported device or browser. Review our
troubleshooting guide if you are experiencing an issue signing into your Blackbaud product using multi-factor authentication.
As an Admin, can I enforce multi-factor authentication for all my users at once? Multi-factor authentication cannot be enforced through Blackbaud ID for users in mass. However, if your organization is using Single Sign On (SSO) with Blackbaud ID, you may be able to enforce multi-factor authentication through your Identity Provider. For more information, see
Can I require or prevent users in my organization from enabling Multi-Factor Authentication in their Blackbaud ID profile?As an Admin, can I disable multi-factor authentication for all my users at once?No, multi-factor authentication cannot be disabled at the organization level at this time. Multi-factor authentication is currently managed at the individual user level.
Can I associate multiple user names in my product with one single Blackbaud ID?Blackbaud ID is unique to each person as it is based the user's email address. Each user would need its own Blackbaud ID. This increases security and decreases shared user names.
Can I sign up with one email address and use a different email to receive Blackbaud communications? By default, you'll receive Blackbaud communications at the email address used with your Blackbaud account. However, if you're a member of a customer organization, you can update your communication preferences in the
Customer Portal. The email address you see in your Customer Portal is the email address we'll use to communicate with you.
I can't access secure resources on www.blackbaud.com or I'm getting this error: It appears you have a valid Blackbaud account, but you are not currently associated with any organizations.You'll receive this message if your blackbaud.com account is not linked to your record in our system. To link your records, follow these steps:
- Clear your blackbaud.com cookies
- Log into Blackbaud.com by signing into your Blackbaud ID login account.
- Click your initials at the top right and scroll to select Support Resources.
- From the top menu, select Case Central.
- If you can access Case Central, your records are now linked correctly.
For more information, refer to Error: It appears you have a valid Blackbaud account, but you are not currently associated with any organizations.
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