1. Does each guest pass have a unique pass ID?
    • The ID number is unique for that set (bulk) of guest passes. 
  2. Can you query on guest pass information?
    • Yes there are additional nodes in query for guest passes. There are nodes under Sales Orders\Sales Order Item\Sales Order Item Ticket\Guest Passes to see which guest passes have been redeemed. There are also nodes under Constituents\Guest Passes to see how many guest passes constituents may have.
  3. Can you run a report on guest passes?
    • Yes, there is a report named Guest Passes Report under Sales. This report can be filtered on Issued date, Redeemed date, as well as the user who issued and redeemed the guest pass. 
  4. How fast can the guest passes be used?
    • Guest passes can be used immediately on sell with a membership in the cart that contains a guest pass benefit. 
  5. Can the ID number be used to search for guest passes to redeem instead of constituent name?
    • Guest passes are tied directly to the constituent record. The only way to search for guest passes in the Apply Passes screen is to search for the constituent record. Best Practice is to have the constituent name or constituent ID of the patron that was issued the guest pass displayed on the guest pass.   
  6. What security roles can manage guest passes?
    • Membership Manager or the Guest Services Manager role. 
  7. Can guest passes be sold as an add-on for memberships?
    • These are not available to sell as an add-on at this time. 
  8. Do guest passes show up in the General Ledger?
    • These would be treated the same way as benefits do in the GL. 
  9. Can you specify how many guest passes can be used for certain programs?
    • The total number of guest passes can be used for any programs that are set up through Tickets > Guest Passes. There is not a way to limit how many of the total guest passes are applied to certain programs. 
  10. If a joint member is removed from the membership will the passes be removed from the constituent or do we need to do it manually?
    • If a joint member is removed from the membership, the group passes will have to be manually removed from the record.
  11. If we add a member to an existing membership, will the guest pass update to their record?
    • Yes, if a new member is added to an existing membership that has a guest pass benefit then the guest passes will be added to the new member's constituent record. 
  12. Is there an eTicket for guest passes that can be sent to members if they purchase a membership online with guest passes as a benefit?
    • There is currently not a way to send an email with the guest pass tied to it. 
  13. Is it possible to add guest passes to a selection of people, in bulk, or using a global change?
    • There isn't a way to add guest passes to records in bulk. These will have to be added to the records individually. 
  14. What kind of programs can be redeemed for guest passes? Can Special Events be redeemed?
    • Daily Admission, Scheduled, and Pre-Registered programs can be redeemed for guest passes. Special Events are not an option that can be added to be redeemed for guest passes. 
  15. Are these guest passes something that could be purchased by the constituent, or gifted to another constituent? 
    • Guest Passes can’t be purchased, only added as a benefit for a membership or added directly to the constituent record. 
  16. Is there a way to include the value of the ticket for tax exempt receipting purposes (i.e. Fair Market Value)?
    • This is set up under Memberships > Benefits Catalog. There is an option for System-Generated Guest Passes. 
  17. Will this generate/print a guest pass? Or, does this just track passes?
    • This feature only tracks the guest passes. 
  18. If you put the patron in the daily sales, can you just select apply guest passes? Or do you need to re-search for the patron's guest passes?
    • The Add a Guest Pass button will automatically use the patron that is selected for the order in daily sales. If another patron is needed, it will have to be searched for. 
  19. Do you have to have entered the number of tickets before applying guest passes?
    • Yes, the Apply Guest Pass button will be grayed out until there are eligible tickets in the cart. 
  20. Can you run the guest pass report by program?
    • There is not an option to run this by program, however it will break up the programs in the report results. 
  21. Can I change the number of the Pass ID?
    • No, the only thing we can edit for existing guest passes is the expiration date, or delete them from the record. 
  22. Do guest passes show on the Discount Report, Event Attendance Report, Daily Sales Report, or the Sales by Price Type Report? 
    • No, guest passes do not get separated out on these reports. They will show as normal if there were tickets sold, but not distinguish if a guest pass was used. 
  23. Can a guest pass be re-issued and used again, or is it single use only?
    • ​Each guest pass can only be used once. However, you can manually add a new guest pass to a constituent record if needed.