When attempting to log into DC NXT, eTapestry, or Education Management, the login page displays a continuous loop in some browsers

When logging in to DonorCentral NXT, eTapestry, or Blackbaud Education Management (formerly K12 ON Products) the page begins to load, but then stops and loads again when logging in with Blackbaud ID (BBID). This continues in a loop and the user cannot log in.
We are currently evaluating this issue and will update this article with more information. In the mean-time, here is the work-around for the issue:

Safari:
  1. Open Safari > Preferences
  2. Privacy Tab > Un-check "Prevent cross-site tracking" 
  3. Set Cookies and website data to Always allow
Safari on iOS:
  1. Open Settings app > Safari
  2. Ensure "Prevent cross-site tracking" is disabled
  3. Ensure Block All Cookies is disabled
NOTE: Chrome and Firefox users may also experience looping if they have their browsers set to NOT "Accept third-party cookies". Here are links that will show how to make sure a browser is allowing third-party cookies. 

1. Firefox
a. Click the Firefox menu button  and select Content Blocking.
b. The Privacy & Security panel of Firefox Options will open so you  can view your settings for Content Blocking, which includes cookies.
c. Select the Standard content blocking option to use the default setting which blocks only third-party tracking cookies.
If you want to set Custom options, ensure you do not select "All third-party cookies (may cause websites to break)"
 
2. Chrome 
a. In Google Chrome browser, at the top right, click More N5LLlFszQeMqXo6Z6UF1VXFN4k3UxO8H8ZU3FV8A and then Settings.
b. At the bottom, click Show advanced settings.
c. In the Privacy and Security section, click Site Settings
d. Select Cookies

e. Uncheck the box next to Block third-party cookies and site data:



Chrome on Android device:
  1. On your Android phone or tablet, open the Chrome app
  2. In the top right, tap the menu button
  3. Select Settings
  4. Select Site Settings
  5. Select Cookies
  6. Ensure the Cookies option and the Allow third party cookies option are both enabled
 

Additionally, you may take these steps if you wish to continue to Block third party cookies in Chrome:

1. Open Google Chrome
2. In the address bar of Google Chrome, enter the following:
chrome://settings
3. Hit Enter on the keyboard
4. On the Settings page, scroll to the bottom and click on "Advanced"
5. Scroll down further until you see Site Settings > left-click Site Settings
6. On the Site Settings page, left-click Cookies
7. For 'Block third-party cookies', click the slider so that it moves right and shows up in blue
8. Next to 'Allow', left-click the Add button
9. The 'Add a site' pop-up appears > enter the following:
[*.]blackbaud.com
10. Left-click the Add button
11. Return to DonorCentral and log in


See the following link for more information:
https://community.blackbaud.com/forums/viewtopic/308/43229?post_id=165442

 

Steps to Duplicate

  
  1. Navigate to the affected login page in Safari
  2. Attempt to log in
  3. View looping page loads. 

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