We encourage all customers to chat with support for help with software questions and issues: click Chat With Us from the Support Portal
Additionally, our online case portal (Case Central)  allows you to review closed tickets, or log notes and attachments in open cases you’re still working on.

Depending on your Support access, you can contact Customer Support via Phone (see below) or Case Central.


Phone Support:

  1. Beginning April 8th 2019,  Call  0203 932 1600
  2. You will first be prompted to:
  • Enter your existing case number (if you have one) followed by # 
  • Enter your site ID (found on your invoice, statement, and in your Blackbaud.com profile) followed by #
Note: If you do not know either number, press #.
  1. Select the appropriate sub-menu to reach the Support team: 

 

For support on Fundraising and CRM solutions, press 1

  • For support on Blackbaud Raiser’s Edge NXT or Raiser’s Edge, press 1
  • For eTapestry, press 2
  • For Blackbaud CRM, press 3

 For Marketing, Online and Peer-to-Peer solutions, press 2

  • For support on Online Express, press 2
  • For NetCommunity, press 3
  • For Internet Solutions or Direct Marketing, press 4

 For Financial, Award and Grant Management solutions, press 3

  • For support on Blackbaud Grantmaking, formerly GIFTS Online, press 1 (redirect to 3rd party)
  • For Award Management or Stewardship Management, press 2
  • For Blackbaud Financial Edge, press 3

For other Blackbaud solutions, press 9

  • For support on Blackbaud Luminate Online and Team Raiser, press 1
  • For Education Edge, press 2