Adding a new user to your WordPress website
  1. Log in to WordPress (
  2. Click Users > Add New.
  3. Enter a Username (required).
  4. Enter an Email (required).
  5. Select the Role for the new user.
  6. Click Add New User.
Managing users in WordPress
If we need to remove a user or change a role, we can edit the user's profile.
  1. Log in to WordPress (
  2. Click Users > All Users.
  3. Hover over the Username and click Edit or Delete.

Adding an Existing User​
  1. Go to Users > Add New in the Site Admin dashboard.
  2. For an existing user add their username or email address attached to that username, select their role and click Add Existing User.
Notes: If you choose to Delete a user, you must choose whether to delete all of their content (pages, posts, images, etc), or to attribute it to another user. If you choose to delete their content, it will no longer display on the site!

For both existing and new users they will be sent an invitation email and they must click the confirmation link before they’re added as a user to the site.

If there are no users with the Site Admin or Client role, or there are no active users at your organization and you need to be granted the role of Site Admin/Client
  • Confirm you are a primary contact or site administrator for the organization
  • After you are a Primary Contact or Site Administrator, Click Chat with Support and reference this article. Please be prepared to share the following information with Support:
    • URL to the WordPress site
    • Support will email you an authorization form to request the access be upgraded