What occurred with the End of Support for Blackbaud Sphere on March 31, 2019?
All Sphere processing ended on March 31, 2019 and customer data is no longer available for reporting or exports.
Blackbaud discontinued Sphere processing on March 31, 2019 and all customer accounts have been deactivated. All Sphere contracts ended on March 31, 2019 and Blackbaud will not maintain Sphere data, so you can no longer run reports, extract data, or process payments.
I have not made plans for life after Sphere, what should I do?
If you have not yet planned for a replacement solution for Sphere, you may find it beneficial to use Blackbaud’s Just Giving solution to set up basic forms quickly. You can get started here: https://www.justgiving.com/for-charities/us-home
What happens to donations that came to my organization at the end of support date?
Payments received through March 31, 2019 will settle to customer bank accounts on the usual schedule.
What was the timeline for the Sphere End of Support?
- In January 2015, Blackbaud announced the end of product development on Sphere and recommended customers begin migrating to next generation Blackbaud solutions.
- In April 2017, Blackbaud announced the March 31, 2019 end of support date for Sphere and advised all customers to make migration decisions by June 30, 2018. All renewing contracts were set to expire on or before March 31, 2019.
- From May 2017 through March 2019, Blackbaud invited customers to quarterly webinars reviewing the Sphere end of support date, migration options, and end of support details.
- The Sphere End of Support notice has been on the Sphere administrative dashboard since May 2017 along with a mandatory click-through requiring admins accept acknowledgment of the March 31, 2019 end of support date.
Thank you for your prompt attention to the important Sphere End of Support date. Please be sure the fundraising, events, or web team at your organization that uses Sphere has received this information.